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  • To obtain your returns number, please email service@vision-products.co.uk or telephone 01604 664565
  • Vision Products (Europe) Ltd does not pay for the return of goods. It is the customer’s responsibility to pay for it.
  • Please enclose a completed copy of this form with the returned items and send to the address above within 15 working days. After this period, your returns number will expire.
  • Vision Products (Europe) Ltd reserves the right to reject any products that are returned without a fault description, valid reason for return or Returns Number. Do not write directly on the packaging of goods being returned.
  • Following satisfactory testing of all products, we will issue replacements at our cost or (at our discretion) a Credit Note.
  • Any products with no fault found physical damage or outside warranty terms may be returned to the customer and no credit or replacement issued.